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Juan Sebastián León Pérez is a Customer Experience Designer currently employed at Porvenir Pensiones y Cesantías since July 2023, with ongoing work as Innovation Lead at Creating Ideas since June 2019. Prior experience includes serving as an Undergraduate Teaching Assistant for the "Polymer Manufacturing Class" at Universidad de los Andes - Colombia from January to June 2019. Juan Sebastián holds a Master in Digital Transformation and Business Development with a specialization in Innovation & Technology Management from OBS Business School (2020-2021) and a Designer degree focused on Service and Strategic Design, emphasizing Product Design from Universidad de Los Andes (2015-2019). Additionally, a Minor in Architecture and City was obtained from Universidad de Los Andes (2016-2019), complementing foundational education from Colegio Agustiniano Ciudad Salitre (2002-2014).