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Thainá Sprada is a skilled Digital Specialist and Project Manager at Portobello America since June 2019, focusing on enhancing customer experience through innovative online solutions. With prior experience as a Senior Product Owner at Portobello Grupo, Thainá has led project management initiatives and defined client needs. Earlier roles included managing service systems and team oversight, as well as contributing to corporate information security projects during a trainee program. Thainá's educational background includes a Master’s degree in Customer Experience Management from ESPM Escola Superior de Propaganda e Marketing and a degree in Information Technology Management from Universidade do Sul de Santa Catarina.