Terri Olson is an experienced ServiceNow Business Analyst currently working at Pomeroy since July 2020, with previous roles at CVS Health and Ecolab. At Ecolab, Terri served as ServiceNow Operations Lead, focusing on service delivery, compliance with SLAs and OLAs, process improvement, and project coordination. Prior experience includes positions as Business Systems Analyst at Wells Fargo, IT Operations Manager at Best Buy, and Senior Engineer/Business Analyst at Target, among others, showcasing strengths in incident management, system operations, and vendor coordination. Terri holds a background in Computer Systems Networking and Telecommunications from Brown College.
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