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Charles McJunkins has a strong background in IT service support and management. With experience in roles such as Service Desk Manager, Process Lead, and Service Desk Analyst, Charles has successfully maintained client relationships, implemented improvement plans, and provided technical support for multiple customers. Additionally, Charles has retail experience as a Sales Associate and Manager in training, demonstrating leadership skills and the ability to meet sales goals. Charles holds an Associate's degree in Computer Programming from Piedmont Technical College.