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Heather Mercer has seven years of work experience. Heather started their career in 2006 as a Member Services Support at Corning Credit Union. In 2008, they moved to Dresser-Rand - A Siemens Business as an Inside Sales Analyst. In 2012, they joined First Transit as an Assistant Fixed Route Operations Manager and Assistant General Manager. In 2016, they were hired by Clemson University as a Transit Operations Manager. In 2017, they worked for both Cape Fear Public Transportation Authority as a Grants and Compliance Coordinator, and Dresser-Rand - A Siemens Business as an Inside Sales Team Lead. Most recently, they have been a Supply Chain Manager and Client Services Coordinator at PolyQuest, Inc. since 2019.

Heather Mercer attended the State University of New York at Fredonia from 2001 to 2004, where they earned a Bachelor of Science (B.S.) in Business Administration and Management, General.