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Serkan Thomas Birsen is a seasoned Senior Service Delivery Manager with extensive experience in service management and delivery across various industries. Currently serving at Pollinate since October 2018, Serkan has been instrumental in establishing a service management function for merchant acquiring services. Previous roles include Service Delivery Manager at Argos Financial Services, where implementation of ITSM controls was achieved, and at Fiserv/Monitise, overseeing the integration of contactless payment services. Serkan's earlier career includes significant positions at Deutsche Telekom UK and T-Mobile, focusing on service operation management and customer experience enhancement. An academic background in International Banking and Finance from London Metropolitan University complements Serkan's professional expertise.