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Khalil Ur Rehman is a skilled CRM and instructional design professional with a diverse background in various roles, including Microsoft Dynamics 365 CRM Administrator at the Police Federation of England and Wales, where responsibilities include providing multi-level support and customizing applications. Prior experience at Zones IT Solutions encompassed instructional design and content creation, utilizing Adobe Creative Suite and Premier Pro, alongside roles in SharePoint administration and tech support. Earlier positions at Ovex Technologies Pakistan included leading MS CRM teams, converting user requirements, and conducting comprehensive training sessions. Khalil holds an MBA in Finance and is a CA Foundation student from the University Institute of Management Science.