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Renata Alves is a seasoned professional with extensive experience in customer support and service across various industries. Currently serving as a Support Specialist at Points since August 2022, Renata previously worked as a Bilingual Customer Support Specialist at GEOTAB, where a focus on customer loyalty and technical support was paramount. Renata's background includes roles such as a Student Accounts Clerk at Centennial College, a Customer Service Specialist at Booking.com, and a Guest Service Representative at CN Tower, showcasing a consistent commitment to enhancing customer experiences. Renata also has a solid foundation in tourism and travel services management, holding a Bachelor's Degree from Universidade Federal do Paraná and an ongoing certification in civil aviation protection.