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Ramzi Merabet is an experienced Senior Support Specialist at Points, where responsibilities include responding to customer inquiries, resolving account issues, and enhancing service delivery since February 2016. Ramzi also served as a Bilingual Customer Service Representative and has prior experience as a CSSA at Air Canada and a Translator in a Translation Office, proficient in English, French, and Arabic. Earlier roles include Front Desk Receptionist at Best Western International. Ramzi holds a Master's degree in Language Interpretation and Translation from Université Sorbonne Nouvelle and a Bachelor's degree in the same field from the University of Batna.