Point of Reference is the Swiss Army knife of customer reference programs. Solutions include technology, customer content development services, supplemental staffing and point services to meet any unique program need. ReferenceStorTM, a cloud-based application, is available as a Salesforce.com app or stand-alone, and provides automation,collaboration, and self-service that make a program vital and impactful, plus credible through extensive program reporting.

Software

Point of Reference

Point of Reference's headquarters in Denver, CO, United States

David Sroka

Darren Smith

Lara Wells

The Account Management team at Point of Reference is responsible for maintaining and nurturing client relationships to ensure customer satisfaction and program success. This team collaborates closely with clients to tailor customer reference solutions, oversees the implementation of ReferenceStor™ and other services, and acts as a strategic partner to maximize the impact and effectiveness of customer reference programs. Through proactive communication and support, they drive customer success and foster long-term loyalty.

Account Management

The Customer Support and Implementation team at Point of Reference is dedicated to ensuring the successful onboarding and ongoing satisfaction of clients using ReferenceStorTM. This team provides comprehensive technical support, assists in program implementation, and collaborates closely with customers to enhance their experience and maximize the impact of their customer reference programs. Through effective communication and problem-solving, they aim to foster long-term relationships and drive customer success.

Customer Support and Implementation

The Leadership Team at Point of Reference is responsible for setting the strategic direction and vision of the company, ensuring that all initiatives align with organizational goals. They oversee the development and delivery of customer reference solutions, leveraging technology and services to enhance client satisfaction and program effectiveness. By fostering collaboration across departments, the Leadership Team drives innovation and positions the company as a leader in the customer reference space.

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Point of Reference

Org chart

Teams

Account Management

Customer Support and Implementation

Leadership Team

Offices

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Point of Reference

Org chart

Teams

Account Management

Customer Support and Implementation

Leadership Team

Offices

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