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Michael Smith is an accomplished Product Support Manager at Podium since October 2023, previously holding managerial roles at Meta and Mitel. With extensive experience in managing and developing teams, Michael's background includes leading technical support teams, defining and implementing support processes, and ensuring adherence to case management standards. Prior to these roles, Michael served as a Tier 1 TAC Manager at ShoreTel, overseeing technical support engineers and facilitating customer resolutions. Michael's career also encompasses positions in maintenance, education, and grocery, highlighting a diverse skill set. Educational credentials include a Bachelor of Applied Science in Higher Education Administration from St. John Fisher University.