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Erica Maniscalco is an experienced professional with over 16 years at PICA Group, currently serving as Policy Services Manager, where the focus is on market retention and policyholder satisfaction through employee development and customer experience initiatives. Previous roles include Senior Account Manager, where management of employee teams and policy management was balanced with project work, and Account Manager II, emphasizing new business quoting and training on underwriting guidelines. Earlier career experiences include an internship at Podiatry Insurance Company of America and various roles at Vanderbilt University Medical Center and STERIS Corporation. Erica holds a Master of Business Administration from the University of St. Francis and a Bachelor of Business Administration in Marketing from the University of Kentucky.