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Sharifa Candao is a skilled professional with a diverse background in technical support and client success management. Currently serving as a Tier 2 Technical Support specialist at PocketSuite since February 2022, Sharifa previously held the position of Epic Author Client Success Manager at Epic Author Publishing, where responsibilities included educating clients and addressing customer service issues. Additionally, Sharifa has extensive experience as a Social Media Manager and Virtual Assistant for The Velez/Smith Group and in real estate, highlighting strong organizational and interpersonal skills. Sharifa holds a Bachelor of Science in Nursing from Notre Dame University, earned between 2007 and 2011.