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Deepa Jain is an experienced professional in customer retention and management, currently serving as the Manager of Customer Retention at PNB Housing Finance Limited since March 2014, where strategic leadership has been demonstrated by leading a team of 32 to exceed retention targets. Prior experience includes a role at Deutsche Postbank Home Finance Limited from May 2007 to January 2013, where database management and customer care operations were key responsibilities. Deepa Jain holds a Bachelor of Commerce degree from Delhi University and a Diploma in Administrative Assistant and Secretarial Science from Industrial Training International.