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Dawn Pickard is an accomplished professional with extensive experience in service delivery and client management across various industries. Currently serving as the Head of Service Delivery at WHSmith for PMC since September 2024, Dawn previously held roles at BPA Quality UK, where responsibilities included developing QA strategies and driving best practices. With a solid background in sales operations at Flooid, Dawn excelled in establishing profitable customer relationships and managing account development. Earlier experiences include program management at PCMS Group, overseeing comprehensive service offerings for major retail clients, and customer service leadership at Calor Gas Ltd, where training and audit functions were key elements.