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Laura E. has extensive experience in customer service and operations management within the hospitality and travel industries. Currently serving as a Complaints Manager at Plum since February 2022, Laura previously held various roles at TTEC from March 2019 to November 2020, where responsibilities included empowering hotel partners, exceeding KPI targets, and resolving complex partner issues. Prior experience as a Flight Attendant at Emirates from March 2016 to March 2019 highlighted exceptional sales performance and strong communication skills, while earlier roles at TheSqua.re Serviced Apartments involved guest services and operational support. Laura holds a Bachelor's degree in Tourism Management from Hellenic Open University and a Higher National Diploma in Event Planning, Marketing & Management from the National & Kapodistrian University of Athens. Additional training includes a Diploma in Cabin Crew Training from Emirates Aviation University.