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Steph Pilgrim is an experienced professional in the financial services sector, currently serving as the Senior Operations Manager for Quality and Learning at Plenti since September 2015, where the focus is on creating Australia's best lending solutions through innovative technology. Prior to this role, Steph served as Customer Service Manager at RateSetter from June 2013 to August 2015 and began a career in customer service at HSBC, working in various representative roles from August 2006 to April 2010.