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German Quezada is an accomplished professional with extensive experience in customer experience management and innovation. Currently serving as Jefe de experiencia at Mallplaza since September 2022, German previously held the position of Jefe de Experiencia Empresa at ACHS from January 2018 to September 2022, focusing on enhancing service delivery for B2B clients. German's expertise includes defining satisfaction metrics, leading service improvement initiatives, and implementing customer strategies. Earlier roles included Gestor de Negocios at CodelcoTech, where German contributed to strategic planning and technological studies, and Jefe de Proyectos de Innovación at Codelco Lab, managing projects related to innovative uses of copper. German's career also includes consultancy and internship roles, complemented by a degree from Universidad de Chile.