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Shamel Montgomery is a seasoned professional in casino marketing with extensive experience in customer service and relationship management. Currently, Shamel serves as a Casino Marketing professional at Penn National Gaming and as a VIP Manager at PlayUp Limited since November 2021. Previous roles include Executive Host and Casino Marketing at MGM Resorts International, Casino Marketing and Casino Host at Foxwoods Resort Casino, and various positions at Mohegan Sun. With a Bachelor's degree in Hospitality Administration/Management from Johnson & Wales University and ongoing studies in Casino Management at the University of Massachusetts Lowell, Shamel has developed a strong expertise in fostering guest relationships, identifying new players, managing loyalty programs, and enhancing customer satisfaction within the gaming industry.