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The Customer Service and Support team at PlayOn! Sports is dedicated to ensuring a high-quality experience for users engaging with the company's high school sports content. This team handles a variety of responsibilities, including customer service, technical support for streaming issues, account management, school support, retention marketing, and product support. They work collaboratively to resolve customer inquiries, manage escalations, assist schools with technical needs, and drive customer success and retention efforts. Their goal is to maintain a high level of user satisfaction and seamless access to PlayOn! Sports' media offerings.