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Iago Rigel Ribeiro has worked in various roles and companies throughout their career. In 2018, they began working at Global Source as a Tech Support employee, where they stayed until February 2019. In 2020, they joined 5CA as a Gaming Support Agent, gaining experience in a multinational environment and providing customer support for Epic Games. In 2022, they joined GreenRun as a CX Analyst and later became a CX Sr & Community Manager. Currently, they are employed at Bayes Esports as a Customer Service Agent.

Iago Rigel Ribeiro pursued a Bachelor of Technology degree in Game Design from Universidade Cruzeiro do Sul from 2018 to 2019. Prior to that, between 2012 and 2014, they attended Universidade Paulista where they studied Graphic Design. Additionally, they hold a certification in EFSET 74 Proficient (CEFR C2) from EF Education First. The specific month and year of obtaining this certification are not provided.