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Mathias de Bree has extensive experience in customer operations within the online gaming industry, currently serving as Head of Customer Operations at PLAY NORTH since September 2021. Prior roles include Customer Operations Manager and Dutch Team Manager, where responsibilities encompassed overseeing customer support teams, providing second-line support, addressing technical issues, and ensuring team performance metrics were met. Previously, Mathias worked at Betsson Group as Customer Support Team Leader and Shift Leader, focusing on agent training, complaint resolution, and promoting a positive work environment. Earlier experience includes positions at Evolution Gaming as Live Chat Support and Game Presenter, and in the performing arts as an actor and leadsinger. Mathias holds a degree in Musical Arts from the Dutch Academy of Performing Arts.