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The Customer Engagement and Experience Team at Platform Housing Group is dedicated to enhancing tenant satisfaction and fostering strong relationships within the communities they serve. This team implements feedback-driven strategies to improve service delivery, ensures new customers receive a warm and informative welcome, and actively engages with residents to understand their needs and improve overall experiences with the housing association. Their goal is to create a supportive environment that contributes to the well-being of individuals and communities in the Midlands.