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Gemma Boulton is a seasoned professional in customer experience management, currently serving as Head of Customer Experience at Platform Housing Group since May 2019, where responsibilities include ensuring compliance with regulatory requirements and the Housing Ombudsman Complaint Handling Code. Prior to this role, Gemma held various positions at Fortis Living as Communities and Customer Engagement Manager, and at Worcester Community Housing Limited as Customer Experience Manager, where strategic leadership and customer engagement were vital. Additional experience includes roles as Customer Experience Champion and Repairs Centre Team Leader at Worcester Community Housing, alongside earlier positions in administration and operations support at Bromsgrove District Housing Trust Limited and Worcester City Council. Gemma Boulton earned a Master of Business Administration (MBA) from the University of Worcester in 2014.