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Yann Baumgartner is a seasoned professional in the technology and services sector, currently serving as the Sales Leader for CH West and Strategic Account Lead at Plat4mation since July 2022. Prior experience includes roles as ServiceNow Client Executive at DXC Technology from December 2019 to June 2022, and extensive experience at ITConcepts BSM, where responsibilities included Senior BSM Consultant and Director of Professional Services/Branch Manager for Swiss Romandie, focusing on team supervision and customer satisfaction. Earlier in the career, Yann held the position of Remedy Skilled Professional Administrator/Developer at Beckman Coulter Eurocenter from 2001 to 2009. Yann's educational background includes an IT specialist degree with an Advanced Federal Certificate from IDEC and multiple professional certifications in BMC Remedy.