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Willem Zeiler is an accomplished ServiceNow Architect at Plat4mation since February 2022, leading a team to enhance ServiceNow solutions and align IT initiatives with business objectives. Prior experience includes roles as a ServiceNow Consultant & Trainer at DXC Technology ServiceNow NCE, where notable achievements included enhancing customer satisfaction by 15% and reducing case resolution time by 30%. Willem also served as an IT Auditor at EY, focusing on compliance and process efficiency, and worked as an ERP Consultant at Datamex, streamlining operations for a steel manufacturer. Educational credentials include a Master of Science in Executive Master of Information Management and Digital Transformations from TIAS School for Business and Society, a Bachelor of ICT from Avans University, and a foundation degree in Computer Science.