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Rakesh Ghosh is a seasoned ServiceNow Business Process Consultant at Plat4mation since April 2022, specializing in guiding customers to maximize the value of the ServiceNow platform through effective requirement translation and documentation. Prior to this role, Rakesh served as Manager of IT Operations at Liberty Global, where engagement with EMEA customers and process re-engineering were key responsibilities. Experience also includes an IT Operations Lead position at Nike, overseeing major incidents across various technology sectors, and a ServiceNow ITSM Process Consultant role at Randstad, focused on cloud migration projects. Rakesh's early career involved leading a team at Dell Services that significantly reduced operational costs through off-shoring for Fortune 500 clients, along with a foundational role as an Associate Engineer at CSC. Rakesh holds an MBA from Warwick Business School and a BEng in Mechanical Engineering from Andhra University.