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Ryan MacGillis is a seasoned professional with extensive experience in customer success and technical account management. Currently serving as a Customer Success Manager at Planview, Inc. since July 2023, Ryan has previously held roles at Vivun, Chargebee, Brightback, Tasktop, LeadsPedia, and Planview LeanKit, gaining expertise in onboarding, product training, and customer relationship management. Key achievements include developing onboarding methodologies, educating customers on best practices, enhancing customer experiences, and managing technical project deliveries. Ryan's career foundation was built with a Bachelor of Science in Criminal Justice and a minor in Computer Information Systems from Murray State University.