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Douglas McCarter has over 18 years of experience in customer service and contact center operations. Douglas most recently worked at PlanSource as the Vice President Customer Service. Prior to that, they held leadership positions at Banner Health, Acquinity Interactive, 2Wire, Quatrro, Sitel Corporation/Clientlogic, and Sykes Enterprises Inc. Throughout their career, Douglas has successfully implemented improved call center support structures, reduced call abandon rates, led the opening of new call center operations, and drove continuous process improvement. Douglas has managed budgets ranging from $3 million to $15 million and has had multiple direct reports in their various roles. Douglas has also expanded business operations to multiple locations, creating thousands of new jobs.

Douglas McCarter holds a Bachelor's degree in Business Management from the University of Phoenix. Additionally, they have obtained certifications in COPC and TL9000, but no information is available regarding the institution or year of obtaining these certifications.