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Bertille Rakotozaka serves as the Customer Care Manager at Planity since January 2021, bringing a wealth of experience in customer service and management roles. Prior experience includes serving as Assistant Manager at Retail Excellence 4 and overseeing operations at L’Oreal Paris. Bertille's background also includes a position as a makeup artist and sales consultant at SLA Paris, where responsibilities encompassed sales, customer loyalty, and training. Additional experience includes roles at KIKO MILANO and Disneyland Paris, focusing on customer engagement and team management, along with early roles at McDonald's. Bertille completed education at SLA Academy Paris and Université de Bourgogne.