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Kevin Tong is an experienced IT professional currently serving as a Service Desk Analyst at Plan International Canada since December 2020, where responsibilities include providing exceptional IT support during the pandemic and advising on information security measures such as MFA. Prior to this role, Kevin worked at WE as a Service Desk Analyst, delivering IT services to a global workforce, managing ticket triage, enhancing computer deployment efficiency, and improving security protocols. Kevin's earlier roles include security positions at Nationwide Security Ltd and Intelligarde®, where exceptional report writing and coordination skills contributed to effective investigations. Kevin's educational background includes studies at NPower Canada and York University, with a diploma in Police Foundations and training in the Construction and Maintenance Electrician Pre-Apprentice Program.