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Ruban Sriranjan is a seasoned professional with extensive experience in customer experience management and operations. Currently serving as the Group Senior Customer Experience Manager at Places for People, Ruban focuses on crafting strategic visions and embedding a customer-centric culture. Concurrently, as the Head of Operations & Change at Greenmarket, Ruban has played a pivotal role in launching a successful start-up with consistent monthly revenue. From November 2013 to May 2022, Ruban held multiple leadership roles at HSBC, including Strategy & Change Delivery Manager, where accountability for large-scale change programmes was a primary responsibility. Educational qualifications include a Master of Science in Retail and Digital Banking from Cranfield University and a Bachelor's Degree in Business Management from the University of Brighton.