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Natalia Olievschi is a skilled customer service and logistics specialist currently working at Menarini Stemline since March 2024. Previously, Natalia served as a Customer Service Representative at Catalent Pharma Solutions from October 2021 to March 2024, managing over 500 orders monthly and developing training programs to enhance team proficiency in JD Edwards. Prior experience includes a role as Customer Service Team Lead at Katoen Natie, where a significant reduction in customer complaints was achieved through targeted actions, alongside managing a team serving 64 clients across North America. Earlier in the career, Natalia handled inbound and outbound procedures for clients across North America and Europe, resulting in improved order processing times and customer satisfaction. Educational qualifications include a Master of Science in Procurement, Logistics, and Supply Chain Management from The University of Salford, along with master's and bachelor's degrees in Economics and Business Administration from Universitatea de Stat din Moldova.