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Francisco Fernandes is a seasoned professional with extensive experience in customer support and management roles, currently serving as Data & Technical Support Manager at PitchBook since March 2020. Francisco has excelled in leading teams to achieve service level agreements and maintain quality standards, while also focusing on training, coaching, and the professional development of team members. Previous roles at PitchBook include Customer Support Manager and Customer Support Associate Manager, where responsibilities included onboarding new staff, managing performance, and collaborating on support strategies. Prior to PitchBook, Francisco held various positions in sales and customer service, including roles at The Plum Guide and Flashbay. Francisco holds a Post-Graduation in Health Services Management and a degree in Business Management from Universidade da Beira Interior.