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Gretchen Montgomery currently serves as a Customer Success Manager at Pipeline CRM since April 2024, following a three-year tenure as a Customer Success Associate at Enlyft. In this role, Gretchen has been instrumental in onboarding new customers, analyzing their goals, and fostering long-term relationships to enhance customer satisfaction and retention. Prior to these positions, Gretchen was a Sales Manager at 20Twenty Eyecare, contributing to a 5% year-over-year growth in frame sales and handling customer relations with professionalism. Experience also includes a Sales Lead role at Advanced Eyecare Associates, a Sr. Customer Success Manager position at dpe Systems, and a Sr. Inside Sales Support role at Boise Technology, showcasing a consistent focus on sales support and customer success across various sectors.