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Adriana Santos has extensive experience in customer support and engineering roles, currently serving as a Support Engineer at Pipedrive since December 2018, with previous positions at the same company as a Junior Support Engineer and Customer Support Specialist. Prior to Pipedrive, Adriana worked at SELLBYTEL Group from October 2017 to November 2018, fulfilling roles as a Level 2 Advisor, providing senior-level support for mobile devices and computers while managing customer conflicts, and as a Level 1 Advisor, which involved resolving application issues and mentoring junior staff.