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Adam D. Cobb is an experienced professional in customer experience and operations management, currently serving as the Head of Customer Experience/Contact Center at PipeDreams since April 2023. Previously, Adam held the position of Operations SDL at Genpact from November 2021 to May 2023 and directed customer care at Brinks Home between July 2018 and May 2021, where Adam managed a customer service team recognized as "Best-in-Class" by J.D. Additionally, Adam served as Director of Operations at Advanced Call Center Technologies, where strategic expansion initiatives were executed, staffing over 500 agents. Earlier in Adam's career, as Senior Training Specialist at CenturyLink, responsibilities included oversight of comprehensive software training and merger activities, ensuring smooth transitions for millions of customers.