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Paola Ruiz-Portillo began their career at Gap in 2014, where they worked as a Sales Associate and later became a Merchandise Team Lead. In 2016, they joined the Aventura Marketing Council / Chamber of Commerce as an Executive Assistant. The following year, they worked at Franklin Street as a Leasing Consultant. In 2018, they joined Premier Group Insurance as a Customer Service Representative and later became a Commercial Lines Account Executive. Currently, they are employed at Pinnacol Assurance, where they started as an Associate Underwriter in May 2020 and then became an Underwriter in June 2021. Paola is presently serving as a Diversity, Equity, and Inclusion Specialist at Pinnacol Assurance, starting from August 2022.

Paola Ruiz-Portillo has a strong educational background with a focus on communication and literature. Paola obtained a Master of Arts (MA) degree in Communication Management from the University of Denver in 2020. Prior to that, they completed their Bachelor of Arts (BA) degree in English Literature from Florida International University in 2015. Paola also holds an Associate of Arts (AA) degree from Miami Dade College, though the field of study for this degree is not specified.

In addition to their academic qualifications, Paola has also obtained several certifications. In 2018, they successfully completed the certification to become an Insurance Agent, specializing in Property & Casualty, from the Colorado Division of Insurance. In 2021, Paola obtained the Associate in Commercial Underwriting (AU) certification from The Institutes. Most recently, in 2023, they completed the Leadership U for Humanity program from Korn Ferry.

Overall, Paola Ruiz-Portillo's educational background, along with their certifications, demonstrate their commitment to continuous learning and professional development.