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Charlie Miles is a seasoned Principal Consultant with Pink Elephant since July 2010, specializing in IT Service Management (ITSM) and ITIL® education and consulting across North America. With extensive experience in the IT industry, Charlie has held roles as a Technical Solutions Sr. Project Manager at EMC Ionix, focusing on ITIL implementation and project management, and as an IT Management Consultant at Pink Elephant, providing corporate clients with ITIL process design and implementation services. Earlier positions include Service Desk Consultant at Alternative Resources Corp, Service Desk Manager at Avnet, Inc., and Technical Support Manager at Claims Administration Corp, reflecting a strong foundation in technical support and service management.