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Cory Barnes is a highly skilled telecommunications and unified communications professional with extensive experience in engineering and managing contact center systems across various industries. Currently serving as a Contact Center IVR Engineer at PingWind Inc., Cory has previously held roles such as Senior Telecommunications Engineer at Securian Financial, where a significant IVR migration project was completed ahead of schedule. Cory's background includes onboarding numerous clients to telecom platforms, achieving substantial cost reductions, and enhancing overall project efficiency. Military experience in the United States Air Force includes leadership in unified communications system installations serving thousands of users globally. Education includes a Master's degree in Business Administration with a focus on Information Technology from Western Governors University and a Bachelor's degree in Network Operations and Security.