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Adrian Joseph possesses a solid background in customer experience and client success roles, having held positions such as Customer Experience Associate at Pilot, Client Success Associate at Vivvi, Customer Success Manager at Justworks, and Customer Experience Lead Specialist at American Airlines. Adrian holds a Master of Arts in Human Rights from John Jay College (CUNY), earned between January 2019 and May 2022, and a Bachelor of Arts in Criminology from the same institution, completed between August 2008 and May 2011.