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Katy Hall has worked at Pilot Thomas Logistics from 2016 onwards, starting as the Director of Customer Experience and also holding the role of Order to Cash Quality Assurance Manager. Katy joined NEC Corporation in 2016 as a Business Analyst.

Katy Hall pursued their education in the field of Physical Therapy. In 2002, they attended Hardin-Simmons University and studied Physical Therapy for a year. Later, in 2012, they enrolled at Odessa College to further their education in Physical Therapy/Therapist, completing their studies by 2013. No specific degree was mentioned for either institution.