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Juliann Hendon is an experienced professional with extensive expertise in business analysis, project management, and process improvements across various industries. Currently serving as the Order to Cash Process Manager at Pilot Thomas Logistics since February 2017, Juliann has been instrumental in transitioning delivery operations to automated systems while achieving key billing goals. Previous roles include Principal Business Analyst at Sabre Corporation, where Juliann coordinated change management and system upgrades, and Business Analyst Consultant at JPEnergy Partners, focusing on requirements elicitation for software upgrades. With a strong foundation in database administration from Electronic Data Systems and a background in technical solutions at the FDIC, Juliann has consistently delivered effective solutions that provide tangible business benefits throughout a diverse career spanning over three decades.