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Mark Duckwitz is a seasoned technical communication professional with extensive experience in managing content creation and documentation teams across various technology companies. Currently serving as a Senior Technical Writer at Picarro, Inc., Mark previously held the role of Senior Manager of Help & Content at AppFolio, Inc., where oversight of a six-person content team facilitated the development of instructional materials and the implementation of a Learning Management System. During a long tenure at Kollmorgen as Technical Publications Manager, Mark established standardized processes for technical documentation and utilized Agile methodologies for project management. Additional experience includes working as a Lead Technical Writer at Vitesse Semiconductor Corporation and a Technical Writer at Computer Associates Intl., focusing on comprehensive documentation for engineering and software products. Mark's career began with a supervisory position at Costco Wholesale and is supported by an MCSE certification from UC Santa Barbara.