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Ronika Chengappa is a skilled professional in project and customer experience management, currently serving as a Project Manager at PW (PhysicsWallah) since July 2022. Previously, Ronika held the position of Customer Experience Manager at Crejo.Fun, where leadership of a seven-member team led to significant improvements in customer satisfaction metrics. With experience as Project Operations Lead at Cure.Fit, Ronika conducted a nationwide customer retention survey during the pandemic, influencing management decisions. Ronika began career as an Account Manager at Ladybird Web Solution Pvt Ltd, focusing on content strategy and delivery before working as an Operations Executive at dunzo.in, ensuring efficient product delivery and customer issue resolution. Ronika holds a Bachelor of Engineering in Information Technology from Atria Institute of Technology, obtained in 2016.