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Elisa Duesing, MBA, PMP, serves as the Principal Consultant for Customer Strategy & Innovation at Photon, where responsibilities include leading a client outcomes team to establish a customer success practice for the services business model. Prior to this role, Elisa held various positions at xTuple, ultimately advancing to VP of Customer Success, where a focus on customer retention and new revenue streams was achieved through collaboration with multiple departments. Earlier experience includes positions at Electric Motor & Contracting Co., Inc. and entrotech, starting as a Quality Assurance Intern and progressing to Strategic Initiatives Manager. Educational qualifications include a Master of Business Administration from the University of Florida, a Master of Science in Industrial & Systems Engineering, and a Bachelor of Engineering in Materials Science and Engineering from The Ohio State University, as well as a Graduate Certificate in Project Management and ongoing education in No Code AI and Machine Learning from the Massachusetts Institute of Technology.