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Caroline Reilly has extensive experience as a Senior Manager, Customer Incident Business Partner and Lead Business Analyst in various companies such as Phoenix Group, Standard Life Assurance, Baillie Gifford, Lloyds Banking Group, NTT DATA UK, and Royal London. Caroline has a background in gathering functional and non-functional requirements, leading multiple workstreams, and coordinating workshops to produce accurate requirement documents. Caroline also took a career break to start a family and has experience in roles related to project management and implementation in the financial sector.