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Marco Labrador is a seasoned professional with extensive experience in collections management, quality assurance, and sales. Currently serving as a Senior Collections Specialist Healthcare and Collections Team Lead at Philips since July 2017, Marco excels in ensuring operational performance, employee training, and improving service delivery across multiple businesses. Previous roles include quality assurance supervision at Logical Services SA and contract administration at Hewlett-Packard. Marco's leadership abilities were also demonstrated while managing a team of 50 sales representatives at Betonline. Marco holds a Bachelor's degree in Business Administration from Universidad Interamericana de Panamá and is currently pursuing a Master's degree in Project Management at ENEB.