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Lynn Ross has extensive experience in the FMCG sector, currently serving as Head CI and Head Ops Customer Service for Southern Africa and the Indian Ocean Islands at Philip Morris International since August 2009. Key responsibilities include delivering exceptional supply chain service through transformation and optimization, with an emphasis on cost reduction and consumer experience. Previous roles at Philip Morris include Manager of National Key Accounts, Manager of Business Development & Planning, and Manager of Commercial Projects & Sales Organisation Development, where Lynn focused on strategic design, client partnerships, and driving sales operations. Prior experience at Nielsen as Group Service Director involved managing teams and supporting clients across various FMCG categories. Lynn holds an MBA from the Stockholm School of Economics and a Bachelor of Technology in Marketing from the Cape Peninsula University of Technology.