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Nikiwe Ndzima is an experienced IT professional with a strong background in technical support and customer service. Currently serving as a Help Desk Technician at Coherent Software Solutions since August 2022, Nikiwe supports the company's software Aura and troubleshoots hardware issues. Additionally, Nikiwe has held positions such as a Call Center Agent at Pharmacy Direct and a Desktop Support Technician at CSN (NBCRFI) since April 2021 and April 2018, respectively. Previous roles include Customer Support Specialist at CSN (BCX) and various IT responsibilities at Gijima and Shapiro Shaik Defries and Associates. Nikiwe holds a certificate in Information Technology from PC Training and Business College, completed in 2014.